Terms of Service

1. Acceptance of Terms

By accessing our website or using our services, you agree to comply with these Terms of Service.

2. Eligibility

Customers must meet applicable legal requirements, including possession of valid identification and driving credentials where necessary.

3. Service Availability

All services are subject to vehicle availability, operational requirements, and applicable approvals.

4. Accurate Information

Customers must provide accurate and complete information during inquiries, bookings, and contractual arrangements.

5. Vehicle Reservations

Reservations are only confirmed upon acceptance by Biggie Travels & Car Hire Services and fulfilment of applicable booking requirements.

6. Rental Period

Rental vehicles must be returned within the agreed rental period unless otherwise approved.

7. Leasing Agreements

Vehicle leasing arrangements are governed by individual lease agreements in addition to these Terms of Service.

8. Payment Obligations

Customers agree to pay all applicable fees, charges, deposits, and other agreed amounts associated with services provided.

9. Late Payments

Failure to make payments when due may result in suspension, termination, or recovery actions where permitted by law.

10. Security Deposits

Where applicable, security deposits may be required and will be administered according to the rental or lease agreement.

11. Vehicle Inspection

Customers are encouraged to inspect vehicles before acceptance and report any concerns immediately.

12. Vehicle Care

Customers must exercise reasonable care when using any rented or leased vehicle.

13. Authorized Drivers

Only authorized individuals approved by Biggie Travels & Car Hire Services may operate rented or leased vehicles.

14. Compliance With Laws

Customers must comply with all applicable traffic laws, regulations, and legal requirements while operating vehicles.

15. Prohibited Activities

Vehicles may not be used for unlawful activities, racing, reckless driving, or any activity that violates applicable laws.

16. Vehicle Modifications

Customers may not alter, modify, or install equipment on vehicles without prior written approval.

17. Fuel Responsibility

Fuel obligations shall be governed by the applicable rental or leasing arrangement.

18. Accidents and Incidents

Any accident, theft, damage, or incident involving a vehicle must be reported promptly.

19. Insurance Coverage

Insurance coverage is subject to the terms, exclusions, and conditions of applicable insurance policies.

20. Vehicle Recovery

Biggie Travels & Car Hire Services reserves the right to recover vehicles where contractual obligations are breached.

21. Service Interruptions

We do not guarantee uninterrupted availability of services and may suspend operations for maintenance or operational reasons.

22. Website Content

Information presented on our website is provided for general informational purposes and may be updated without notice.

23. Intellectual Property

All content, branding, logos, graphics, and materials remain the property of Biggie Travels & Car Hire Services unless otherwise stated.

24. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or practices of third-party sites.

25. Limitation of Liability

To the fullest extent permitted by law, Biggie Travels & Car Hire Services shall not be liable for indirect, incidental, or consequential damages.

26. Indemnification

Customers agree to indemnify and hold harmless Biggie Travels & Car Hire Services from claims arising from misuse of vehicles or breach of these terms.

27. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control.

28. Amendments

These Terms of Service may be updated periodically and revised versions shall become effective upon publication.

29. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Kenya.

30. Contact Information

Questions regarding these Terms of Service may be directed to Biggie Travels & Car Hire Services through our official communication channels.